Dean
- Total activity 18
- Last activity
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Activity overview
Latest activity by Dean-
Dean created an article,
UNCSCH - Other - Free for all
This is available to everyone
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Dean created an article,
UNCSCH - Report Cards Article - visible to all
report cards ...... ...... A+
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Dean created an article,
UNCSCH Other - public article on public guide
Everybody should see this
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Dean created an article,
How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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Dean created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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Dean created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...
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Dean created a post,
Feature a post
Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Center community. Learn more
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Dean created a post,
What is the community?
The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...
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Dean created a post,
How do I get around the community?
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.
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Dean created a post,
I'd like a way for users to submit feature requests
You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...